Operations & Field Services Technician
POSITION SUMMARY: We’re looking for top Field Services Techs willing to come work and live in one of the most beautiful places in the world – Steamboat Springs! If you are a professional craftsperson who has some experience as a laborer, remodeling, finish carpentry, service technician, installing windows and doors in homes of all shapes, sizes and styles, or have the strong desire to make your career in this space and develop your skills with a growing company, we want to hear from you. The Operations & Field Services Technician will support the Steamboat Springs area and environs, working with external customers and our team pertaining to windows and doors (fenestration) for residential luxury homes, both existing and on new build construction sites. This position will diagnose and service performance/warranty issues with windows and doors, stock products and parts for successful completion of deliveries and events, provide status updates to customers, sales personnel, and management, interface with customers to set expectations and overcome obstacles, and approach every situation with a commitment to customer satisfaction and a service ethic that demonstrates our values and commitment and responsiveness to our customers. In summary, this position will be a key part of the team that will enable execution of operational goals and growth opportunities in alignment with vision, mission, and strategic initiatives.
ABOUT US: Mountain Window & Door Steamboat Springs, Inc. has been operating in the Rocky Mountain market for 18 years. In Steamboat Springs since 2008, MWD Steamboat Springs has the vision to grow and serve the community with quality customer service, responsiveness, and excellent window and door products to our customers. Our goal is to exceed customer expectations, and our team is performance-focused while never wavering from our values. We work hard and foster a team environment with opportunities to grow and develop into a career. Benefits include a company vehicle, PTO, eligibility for annual performance-based bonus, eligibility for annual ski pass, and powder clause.
ESSENTIAL JOB FUNCTIONS: Operations Provide post-sales support for Mountain Window & Door Steamboat Springs, Inc. Help efficiently manage delivery schedule, route planning, being a reliable receiver of deliveries from our suppliers, and facilitator for outgoing deliveries to our customers Potential and capability to review drawings sets and perform takeoffs Establish ideal project schedules for overall timelines Coordinate scheduling with clientele prior to and throughout the project lifecycle Make decisions based on job site evaluations for windows and doors that need attention Understand correct installation process and proper functioning of windows and doors for evaluation Perform services on all windows and doors whether it be due to installation or manufacturing Perform assessments of window/door issues and potential installation issues Travel to customers' homes and construction sites to deliver, assess and repair products Ability to safely transport windows and doors from supplier trucks to deliver to warehouse and job sites Fill out appropriate warranty paperwork and submit in a timely manner Use judgement in defending the company’s schedule and best interests when the client, GC, or other contractors request changes to the agreed upon timeline Maintain the project structure within project management software and/or other organizational methods, so that each item that requires accountability can be tracked and reported on easily Visit job sites to meet with clients or other contractors so as to build/maintain good relations, protect the company’s best interests, and review progress and issues with the crews Foster a culture of quality, responsiveness, a sense of urgency, and dedication to customer service and community focus
WHILE PERFORMING DUTIES OF THIS JOB, THE EMPLOYEE: Must be physically capable of frequently lifting heavy loads (windows and doors) with proper equipment and support Frequent use of ladders Is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, and talk or hear Occasionally required to sit, stoop, kneel, crouch, or crawl Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus Occasionally exposed to moving mechanical parts and frequently exposed to outside weather conditions The noise level in the work environment is usually moderate
COMMUNICATIONS: Professional, timely communication with all customers and MWD SS staff that allows us to fulfill our mission of quality customer service and responsiveness Resolve customer or service calls accurately and efficiently Clear and concise job documentation that provides insight to MWD SS staff to facilitate efficient and accurate plans, reports, and invoicing Provide verbal and written product-related recommendations to customers and sales representatives Conduct Quality Audits at customer sites Develop, organize, and participate in sales and customer training programs Provide sales-support and expertise from the strength of technical knowledge and industry experience NON-ESSENTIAL JOB FUNCTIONS: Work on special projects as needed
EDUCATION / WORK EXPERIENCE / JOB TRAVEL REQUIREMENTS: HS Diploma, Bachelor’s Degree a plus (or educational / experience equivalent) Minimum 2 years of construction experience required, with fenestration experience preferred Prior knowledge of general construction applications and terminology and window and door applications and components is preferred Proficient in Microsoft Outlook, Excel, Word, PowerPoint; fenestration software experience preferred Travel estimated at 25%
THE IDEAL CANDIDATE WILL HAVE: Ability to work under pressure calmly Self-motivated and able to prioritize tasks and manage competing agendas and priorities Highly organized with professional communication skills that prioritizes customer service and experience Assist in building brand presence in the community and being a good representative of our brand in positive and respectful attitude, attention to safety, professionalism, and personal appearance Ability to work well with a team Reliable transportation to and from work with a valid driver’s license and clean driving record Reliable phone Ability to manage and maintain company issued assets, i.e. vehicle, tools, etc. A clean criminal background check is required; projects can be located at school campuses and government buildings Must be able to pass a drug screen Must be able to pass a tape measure assessment Must be punctual and reliable
EQUAL OPPORTUNITY EMPLOYER This job posting is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any offer of employment is contingent on the completion of a background check and drug screen to company standards.